Frequently Asked Questions
🌱 Our Products
What makes Giizy Soaps different from commercial or others?
What Makes Giizy Soaps Different?
At Giizy Soaps Co, we believe skincare should be personal, honest, and skin-loving — not mass-produced. Here's what sets us apart:
🌿 Handcrafted in Small Batches
Every product is carefully made by hand in small batches, ensuring freshness, quality, and attention to detail you can feel with every use.
💧 Premium, Skin-Loving Ingredients
We use only high-quality oils, butters, and natural additives — no harsh chemicals, no fillers. Just pure ingredients that your skin will truly love.
🐰 Vegan & Cruelty-Free
Our entire line is 100% vegan and never tested on animals. We’re committed to creating beauty that’s kind to your skin, the planet, and all living beings.
🌎 Authenticity & Heart
Giizy Soaps Co. is more than a brand — it’s a passion project born from real love for skincare and wellness, inspired by our Puerto Rican roots and powered by our incredible community.
🛍️ Unique Scents & Luxurious Formulas
From dessert-inspired soaps to silky body oils, we create memorable scents and nourishing formulas you won't find just anywhere.
At Giizy Soaps, you’re not just buying skincare — you’re joining a family that believes everyone deserves to fall back in love with their skin. 🤍
How should I store my soaps?
To ensure your handmade soap lasts as long as possible, keep it in a dry, well-ventilated area between uses. We recommend using our Wooden Soap Holders, Soap Saver Pads, or Exfoliating Soap Bags — all of which can be found on our website to keep your soaps fresh and in perfect condition!
How long can I wait to open and use your soaps?
For the best results, we recommend using our soaps within 6 months. Over time, the colors and fragrances may begin to fade, but don’t worry! Your soap will still clean and nourish your skin even after the fragrance and color are gone.
📦 Orders & Shipping
When will my order ship?
We process orders within 1–2 business days. During high-volume times (like holidays or big launches), it might take a little longer — but we promise it’s worth it!
Where do you ship?
We currently ship to the U.S. and Puerto Rico! 🇺🇸🇵🇷 Thank you for supporting our small business from near and far.
What if I provided the wrong shipping address?
It’s the buyer’s responsibility to ensure their shipping address is correct. If you notice an error, please notify us immediately via our Contact Us page (info.giizysoapsco@gmail.com) so we can update the shipping label—but only if the order hasn’t shipped yet.
If the package has already gone out and is returned to us, we’ll let you know and invoice you for the return shipping cost. Once your address is corrected, we’ll gladly resend your order.
How can I track my order?
Every order ships with a unique tracking number. As soon as your package is on its way, you’ll receive an email with that tracking information. Simply click the link provided—or paste the tracking number into the carrier’s website—to see exactly where your order is in transit.
Do you accept returns?
Due to the natural and hygienic nature of our products, we do not accept returns. However, if there’s an issue with your order, please email us at info.giizysoapsco@gmail.com — we want you to be happy and we’ll do our best to make it right!
Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
